How To Cancel An Order On Etsy (With Pictures!)

how to cancel an order on etsy
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Etsy is a great platform for buying and selling handmade goods, vintage items, and craft supplies. However, there may be times when you need to cancel an order. Whether you’re the buyer or the seller, canceling an Etsy order is a simple process that can be done in a few steps.

In this blog post, we will provide a step-by-step guide on how to cancel an order on Etsy. We will also go over some of the potential consequences of canceling an order.

How to Cancel an Order On Etsy [For Buyers]

There can be 2 scenarios for buyers who would like to cancel an Etsy order:

One is If you already have an Etsy account and the second is If you made your purchase as a guest and do not have any Etsy account.

Well, we will cover both scenarios one by one.

How To Cancel An Etsy Order With An Account

If you’re a buyer having an account on Etsy who needs to cancel an order, you can do that either before or after the order is marked as shipped.

However, it’s always best to cancel an order before it ships to avoid any issues. If you need to cancel an order after it has shipped, you can still do so, but you will need to contact the seller and request a return.

And it totally depends on the seller whether they accept your request or not. If a seller accepts your return request, then you will be able to process the return through Etsy and get a refund for your purchase.

Cancel An Order Before Shipping

If the order is not shipped yet, you can easily request order cancellation by yourself using these steps:

Step 1: First visit www.etsy.com and login into your Etsy account

Step 2: Click on your profile avatar from the top right corner of the Home page.

Step 3: Select “Purchases and Reviews” from the drop-down list and you will be taken to a page that displays all of your recent orders.

Step 4: Find the order you want to cancel and click on the “Request Cancellation” link just below the “Not Shipped” status.

Step 5: On the next page, you will see an auto-generated message to the seller, you can edit that and add your own reasons for the order cancellation and click the “Submit” button and wait for the seller’s reply.

Cancel An Order After Shipping

If the order is already shipped then you need to contact the seller to request a return. You can do that by following these steps:

Step 1: First, go to www.etsy.com and log in to your Etsy account.

Step 2: Click your avatar from the top right corner of the Home page.

Step 3: Choose “Purchases and Reviews” from the drop-down menu, and you’ll be directed to a page that lists all of your recent purchases and reviews.

click on purchases and reviews

 

Step 3: Find the order you want to cancel and click on “Contact The Shop”. An empty message draft will pop up.

Step 4: Type out your message to the seller, mention your reasons for the return, and click “Send” Wait for the seller’s reply to see if they accept your return request.

If the seller accepts your return request, you will be able to process the return through Etsy and get a refund for your purchase.

Also Read: How To Tell If An Etsy Seller Is Legit

How To Cancel An Etsy Order Without An Account

If you made your purchase as a guest and don’t have an Etsy account, you will need to contact Etsy’s transaction service directly to request a cancellation.

In order to cancel an etsy order, you can follow these steps:

Step 1: Open the order confirmation email that you received from Etsy when you made your purchase. The mail must be received from the address [email protected].

Step 2: Reply to that email and ask that you want to cancel the order and you can mention the cancellation reasons as well. Also, mention it somewhere that the email is for the seller.

You can use this message template:

“Hello, my name is (Your Name),

I would like to cancel my order for (item name or order number). The reason for cancellation is (give your reasons). Thank you.”

Etsy’s team will review your cancellation request and get back to you via email.

So that’s how to cancel an order on Etsy as a guest.

How To Cancel An Etsy Order As a Seller

So we have already talked about how to cancel the order as a buyer, but how does a seller cancel an order on Etsy?

Etsy sellers can also cancel the order if they are able fulfill the conditions of Etsy’s cancellation policy.

You should also ask for a refund for any unused shipping labels and gather all the information you have accessible for your records.

You should write the customer a note via Etsy Messages first, before canceling the transaction if you are unable to finish it.

Steps To Start The Cancellation Process

And here’s how you can cancel the order as an etsy seller.

Step 1: Go to www.etsy.com and log in to your Etsy Shop.

login to etsy account

Step 2: Click on the “Shop Manager” icon from the top right-hand side and select the “Orders And Shipping” option from the left sidebar.

click on etsy shop manager

click on orders and delivery

Step 3: Navigate to the “Cancel an order” page by selecting “More actions” from the “Order Detail” overlay and then selecting “Cancel”.

You may also cancel the order by clicking the three-dot symbol next to the order and selecting “Cancel” on a desktop version of Etsy.

Note: There is one more option available know as “Refund”, you can choose that too if you want to cancel the order and issue a refund to the buyer from you account.

cancel an etsy order

 

Step 4: Enter the reason to finish the cancellation process and you can also write a message to the buyer in the text box present just below the refund total and then click “Cancel Order”.

choose a reason

Once the cancellation process is completed, the buyer will be issued a refund for that particular product, if you are not having enough funds in your account, your attached card will be charged for any due amount.

If the purchase was made using Paypal account then it’ is seller’s responsibility to manually refund the amount back to buyer’s Paypal account.

So that’s how to cancel an Etsy order if you are the seller.

FAQ

How to cancel an unpaid order on Etsy?

You cannot cancel an unpaid Etsy order until the payment gets processed.

If the order was paid through Etsy payments and still showing “Not Paid” in red that means the payment is still processing and you will have to wait until it is completed.

Sometimes It takes Etsy about 24-48 hours to process the payments most of the time. If an order is not paid within 48 hours, it will automatically get canceled by Etsy.

Any order fees and taxes paid by you will be refunded.

How to cancel an open order on Etsy?

If the order was successfully placed then you can cancel it if it comes under Etsy Cancellation Policy.

You can follow the same steps mentioned above to cancel an order on Etsy.

How long does it take to cancel an order on Etsy?

Once you cancel the order, it will take effect immediately and the buyer will be automatically refunded you will also get a notification from Etsy.

The buyer can also leave a review within 48 hours of the cancellation.

What happens when you cancel an order on Etsy?

As a seller when you cancel an order on Etsy, the buyer gets a full refund and you will also get a notification from Etsy.

The buyer is also allowed to leave a review within 48 hours of the cancellation.

Any taxes or listing fees paid by you will be refunded back to you by Etsy.

When you cancel an order on Etsy, are you refunded?

Depending upon the payment method, the refund will be issued by Etsy for all the order cancellations.

If the seller is using Etsy payments, both seller and buyer will be refunded for the amount.

Buyers for the product amount and sellers for all the listing and transaction fees.

However, if the seller is using Paypal to receive payments, only buyer can get refunded in that case.

But the refund request should be raised from Paypal only.

Conclusion

Canceling an order on Etsy is easy whether you are a buyer or a seller. You just need to follow the steps mentioned in this guide and you will be able to cancel your order without any problem.

If you are a seller, I would suggest you cancel an order only if it is absolutely necessary and you have a valid reason for doing so because as a seller, you should also remember that cancellations can negatively impact your shop’s performance.

If you are a buyer, then you should know that you can always contact the seller to try and work out a solution before canceling the order.

I hope this guide was helpful and you were able to cancel your Etsy order successfully. If you have any questions, feel free to leave a comment below and I will be happy to help you out.

Have a great day! :)”

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