If you need to contact Etsy customer service, either because you have a question about an order or because you are experiencing a problem with the site, it can be confusing trying to figure out how to get in touch.
This blog post will walk you through the process of contacting Etsy customer support, and give you some tips for having a successful conversation.
So if you were wondering how do I speak to someone at Etsy then this blog post is for you.
How Do I Speak To Someone At Etsy
You can contact Etsy customer service in a few different ways. You can call them, chat with them online, or send them an email.
If you have never contacted customer service before then don’t worry, we will walk you through the process.
Well, Etsy customer support can guide help you with the given queries:
– Order related queries
– Shipping related queries
– Shop related problems [For Sellers]
– Account or login related queries
– Technical difficulties with the website
– Reporting a problem with another Etsy member/customer
If your problem is different from the ones given above, don’t worry! Etsy’s customer service representatives are happy to help with any issue you might be experiencing.
Let’s take a look at the different ways you can contact Etsy customer service and the best way to reach them to get fast replies.
Etsy provides a few different ways to contact their customer service team, depending on what country you are from.
Also Read: How Much Does It Cost To Sell On Etsy
How To Contact Etsy By Phone
This option is not available for all countries.
To see if you can contact Etsy by phone, first, log into your Etsy account and go to the Etsy Help Center.
Now select “Buying On Etsy” if you are a customer or select “Selling On Etsy“ if you are a seller.
After that, select your issue from the list of topics and then click on the “Still Need Help” button.
Then you will see all the available options for contacting Etsy support.
If you are unable to see any call option then it is not available in your country.
However, if you are from countries like USA, UK, Australia, you can contact them by phone as they have phone support available in these countries.
Here are the contact numbers for some countries, please note that carrier charges will apply on these calls.
How To Contact Etsy By Email
This option is available for all the countries where Etsy is in business.
To contact Etsy customer service by email, first, log into your Etsy account and go to the Etsy Help Center as we did in the previous step.
Now select “Buying On Etsy” if you are a customer or select “Selling On Etsy” if you are a seller.
You will be brought to a page with different options, select the options that are most relevant to your query and then click on “I Still Need Help”.
You will be brought to a page that says Get Help.
Select the Email option from there, please note that the options available here for contacting Etsy support may vary depending on your location.
If you find some better option for contacting Etsy on this page like “Call Us” or “Chat With Us” I suggest you use that instead because it will be faster.
Now if you have selected the “Email” option you will be brought to a page where you need to fill out some details like your Subject, Description Of Your Issue, and some other details about your inquiry.
Etsy customer service generally responds to emails within 24 hours but in my experience, they can take more time than that too.
How To Contact Etsy For A Refund
So you didn’t like a product ordered from Etsy? and willing for a refund for that from Etsy.
Well, I will suggest you contact the Etsy seller directly from where you have bought the product.
You can do this by visiting the seller page or shop and you will find a “Contact” button just below the user avatar. This will open up a new message window where you can explain your problem and ask for a refund.
If the seller is unresponsive or you are unable to solve the issue with the seller, in that case, you can contact Etsy customer staff using the same methods as mentioned above.
Please note that there is no guarantee that you will get a refund from the seller as most of the sellers do not have any refund policy.
And if the seller does not offer a refund then Etsy also won’t be able to help you in that case.
However, if you get a faulty or wrong product then you can definitely contact the seller or contact Etsy support for help.
I always recommend you to read the seller shop policies before buying anything on Etsy.
Also Read: How To Tell If An Etsy Seller Is Legit
Does Etsy have a live chat?
Yes, Etsy does have a live chat. But it is not available in all the countries. In order to use Etsy live chat, you need to be a registered member of Etsy. You can find the live chat option by visiting the Etsy help center.
From there you can select the “Live Chat” option and access the Etsy help center chat and soon an Etsy representative will help you out.
How do I contact Etsy seller support?
If you wish to speak to Etsy seller support then you can do so by visiting the Etsy help center and selecting the “Selling On Etsy” option. From there you will be able to select the multiple options related to seller queries.
You can then select the relevant contact methods like Email, Live chat, phone, etc.
What is Etsy’s telephone number?
Etsy phone numbers are different for different countries. You can find the relevant Etsy phone number by visiting the Etsy help center and selecting the Call Option.
From there you will be able to see your country and the corresponding Etsy phone number will be displayed.
How to contact Etsy about a seller?
You can contact Etsy for a specific seller in the same way mentioned above.
Etsy is a great platform for buying and selling unique products. But sometimes things can go wrong. In that case, it is always best to try to solve the issue with the seller directly. If that is not possible then you can contact Etsy customer support for help.
I hope this guide was helpful in understanding how to contact Etsy customer support. If you have any further questions, please feel free to leave a comment below.
Hey there! I’m Rohit Lohia, a passionate SEO enthusiast and the proud founder of Branded Bucks. I’m all about helping small business owners achieve success online through my blog. Join me on this exciting journey as we explore ways to make money online and build a thriving digital presence.